Shipping policy
Last Updated: July 1, 2026
Thank you for shopping with WILLIAM LEE COLE. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Time
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| Canada | 7–14 Business Days |
| Australia | 7–14 Business Days |
| New Zealand | 2–7 Business Days |
| United Kingdom | 6–12 Business Days |
| Europe | 7–15 Business Days |
| Other International Destinations | 10–20 Business Days |
Please note that these are estimated delivery times only and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable offers will be displayed during checkout.
Tracking Your Order
After your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to become available after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
LEE COLE is not responsible for:
- Incorrect or incomplete shipping addresses provided by customers
- Packages delivered to an incorrect address supplied during checkout
- Additional shipping costs resulting from address correction requests
If you notice an error, please contact us immediately. We will do our best to assist if your order has not yet been shipped.
Lost or Delayed Packages
Although most orders arrive within the estimated delivery period, shipping delays may occasionally occur due to:
- Customs inspections
- Weather conditions
- Carrier delays
- High shipping volumes
- Other circumstances beyond our control
If your package appears to be delayed, please contact us and we will work with the carrier to investigate the shipment.
Damaged Packages
If your package arrives damaged:
- Take clear photographs of the package and damaged item.
- Contact us within 7 days of delivery.
- Include your order number and supporting photos.
We will review your case and provide an appropriate resolution as quickly as possible.
Failed Deliveries
Packages returned because of:
- Incorrect address
- Failure to collect the parcel
- Refused delivery
may incur additional shipping charges before they can be resent.
Shipping Restrictions
We reserve the right to decline shipment to certain regions where delivery services are unavailable or restricted.
If we are unable to fulfill your order, we will notify you and issue a refund where applicable.
Order Changes or Cancellation
If you need to modify or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to make changes.
Contact Information
If you have any questions regarding shipping, please contact us:
Business Name: WILLIAM LEE COLE
Email: service@kenerickpaws.shop
Phone: (020) 4317-220
Business Address:
51 Arun Street
Marchwiel
CAN
Timaru 7910
New Zealand